Support Services – Consolidated Services Desk & Desk Side Support
New IT systems and applications can fail if the end-line user is not adequately trained in their use or does not have adequate resources for dealing with problems. While officemates are often an employee’s first resource for overcoming computer problems, they will often know little more than the employee and their help merely results in additional manpower taken offline while they attempt to “fix” or work around the problem.
This costs an unbelievable amount of employee man-hours and often results in unapproved work practices as a result of working around the system. TEKsystems® Support Services for the government saves
your employees time and frustration and saves you money. Our support services can also make the difference between a successful and smooth rollout of new technology and a failure to successfully implement crucial technology within allowable timeframes.
Our Consolidated Services Desk (CSD) and Desk Side Support (DSS) Services saves
your employees time and frustration and saves you money. Our custom outsourcing services provide in-depth technical expertise and world-class management services for peace-of-mind and effortless service continuity.
Consolidated Services Desk
Our CSD is a single point of contact, IT help desk staffing hotline staffed 24/7/365 and available by phone, email, or Web. Our state of the art Enterprise Support Center (ESC) enables us to provide consistent, high quality support to your nationwide locations. With TEKsystems, your employees aren’t contacting who knows who from across the globe for IT support; they’re receiving the level of customer responsiveness and support that TEKsystems has built its reputation on.
- Enjoy a rapid response from services housed at either our state-of-the-art ESC or at your location.
- Improve employee satisfaction with problem resolution through proven processes and procedures, including remote access and diagnostic tools. Call ownership by a trained TEKsystems employee gives you a single point of contact for problem escalation, notification, and resolution.
- Increase your options with flexible pricing models that can be based on incidents, users or calls.
Desk Side Support
Our DSS services are your answer for all of the support requests generated in an ever-changing, complex technology environment. Managed from your location, our DSS services seamlessly integrate IT support technicians into your office environments to support desktop, laptop, peripheral equipment, software, and install, move, add and change (IMAC) services. Our DSS services keep your staff productive and your end user IT assets available by providing fast, efficient services whenever you need it.
- Rely on consistent, continuous improvement using the latest technologies with a focus on customer satisfaction for consistent, high quality support.
- On-site dedicated teams understand your users’ requirements and your business environment.
- Full lifecycle services from initial deployment through move/add/change activity, problem resolution, and end-of-life asset disposal.
Some of the benefits of both our CSD and DSS include:
- Reduce support costs and improve ROI on your IT investments.
- Keep your staff productive and your IT assets available with fast, efficient field service whenever you need it.
- Reduce the hidden cost of informal peer-to-peer support.
- Improve user productivity by providing a single point of contact who has the answers and solutions to identify and resolve problems quickly.
- Minimize the burden on internal support resources and allow IT management to focus on strategic initiatives.
Contact us to find out more about our support services.
See what we can do for your other IT challenges. TEKsystems also offers proven reliable services for:
Look at our Government
Capabilities page for a complete overview of our government services.